Let’s answer some questions:
What does LS stand for and why do you put it on your blasters?
LS stands for Love & Sunshine. When I really got into painting my Nerf blasters I thought it would be a cool idea to give them numbers (and later names as well) to keep track of what I did when and how many mods I made in total. But I didn’t just want to have a running number and also didn’t want to use my initials. Also Rainbow Mods & Props did not exist at the time I started doing this so I didn’t use RMP either. The reason I landed on LS was that I sign all my emails and letter with Love & Sunshine, and had been doing so for years. So I felt that’s kind of my thing you I chose LS for the number/signature as well.
3D printed parts production
How long will it take you to print my order?
That really depends on how big the order is and how much I have to do. Since I print almost everything to order please allow 2-3 weeks of production time. From my experience this is a solid estimate overall. However, if you need a rushed order you can send me an email and I will see what I can do. (additional charges may apply)
Can I change the colours I ordered?
As long as I did not start printing your parts you can change almost any colour. If you feel like you want to change something get in touch asap. Once an the prints for your order are started these cannot be changed anymore.
What are the shipping costs to my country?
Shipping costs vary from country to country. They are also dependent on weight and size of the package. The website calculates the shipping costs based on this. If you add products to the cart you can check the shipping costs there.
Can you ship any cheaper?
Unfortunately not. I spent a lot of time trying to find the cheapest yet reliable and insured shipping methods for all possible destinations and selected them to the best of my knowledge. For your security Rainbow Mods & Props will not ship any package without insurance.
However if you have any suggestions about other shipping services, please let me know as I am always striving to improve my service.
Why don’t you ship to my country?
Please contact me to ask about it. I try to add shipping to all countries, but I may have missed some. Please contact me and I will look into it and add it to the system.
How long will it take to ship to my country?
This is a tough question to answer, even in normal times. But since Corona it feels like every shipping company acts at their own leisure. Unfortunately I can only tell you, what they tell me:
– Shipping to Germany: 2-5 days
– Shipping to Europe: 8-15 days
– Shipping to USA: 3-5 weeks
– Shipping to Australia: 4-6 weeks
– Shipping to anywhere else: 3-8 weeks
I am truly sorry if your package takes longer than expected but I hope you understand that there is nothing I can do about these delivery times.
I haven’t received my shipment yet, where is it?
Please check the average delivery times listed above. If you are still within that time frame just be patient and check the provided tracking options. It might take up to a week for the provider to update tracking details.
If you are way over the average time frame, please get in touch so I can contact the delivery company on my end to see what is going on.
My shipment with Hermes Borderguru says its been returned/delivered weeks ago?!
Yes, that is a confusing one. So with Borderguru being a rather new Hermes service they have a weird internal system. They explained it to me like this: When I purchase an international delivery with Borderguru they internally treat it as a return delivery within Germany to collect all of them at a certain branch office. After that they will be re-labelled and shipped to their destinations. The tracking system however treats it like a delivered return once it reaches that office and will only be updated once it reaches the destination country/area. So this means that your status might potentially say ‘delivered’ for weeks without being updated.
According to their customer service, they are working on implementing a new IT system for the Borderguru branch but I have no idea how long that will take.
So far, every Borderguru shipment made it safe and sound, so fingers crossed yours will get to you soon as well!